3 Gipsy Lane, Balsall Common, Coventry, West Midlands, CV7 7FW Enquire here: 01676 533106 Reception@physioandhealthmatters.com
Upper Ground Floor, Overross, Ross Park, Ross on Wye, Herefordshire, HR9 7QQ 01989 548314 RossonWye@physioandhealthmatters.com
2a Eagle Road, North Moons Moat, Redditch, Worcestershire, B98 9HF 01527 509346 (Open Tuesdays, Thursdays & Fridays)

Please call for directions rather than rely on any navigation systems to avoid being late for appointments. The Ross postcode has updated to HR9 7QQ - head towards the KFC near Ross Labels roundabout.

Frequently Asked Questions

Things to consider on your visit

Your initial visit will last 60 minutes and will comprise of a detailed subjective, objective assessment and treatment. We also offer a 45 minute assessment which includes treatment.

Physio and Health Matters will accept referrals from any doctor, GP or hospital consultant. It is important that we know who your GP is as we always communicate with them to keep them updated on your treatment. If you did not wish us to disclose any information to your GP, please advise us accordingly. Note: For GP letters please allow up to a week.

Insurance payment for treatment
We are registered with all major insurance companies. Once we have your complete insurance details, we can bill them directly. It is important that you contact your insurance provider to ensure that you are covered for physiotherapy. They will also confirm how much treatment you can have and if there any conditions attached e.g. a policy excess. Should you run out of insurance or not be covered, you will be liable for the full cost of your care.
Patients without insurance
If you are self funding your treatment, we do not require a letter of referral from your GP. Self funding patients are asked to pay directly for their treatment. The most convenient way to do this is by credit/debit card, cash or cheque.
Appointment cancellation or non-attendance
Physio & Health Matters operate a 24 hour cancellation policy. Cancellation within 24 hours of your appointment or non attendance will incur the full treatment cost. Please note cancellation charges are not covered by insurance. An answer phone is available on 01676 533106 for out-of-hours cancellation.

Click on each question box to reveal the answer to the frequently asked question.

How quickly can I be seen by a Physiotherapist?

We always try to offer an appointment on the same day or within 24 hours.
Do I have to see my GP before I attend the clinic?

No, this is not necessary. Very often patients come straight to a physiotherapist for help and advice with aches, pains and injuries. If we feel you need to see your GP or any other specialist we will recommend this at your first consultation and in most cases will write to your GP.
Do I need my GP to refer me?

No, not usually. If you are using private medical insurance, they may require a GP letter before they authorise treatment.
How long is each session?

The initial visit (Consultation and Treatment) is 1 hour and follow-up sessions last between 30-45 minutes. The number of treatments required will generally depend on the individual. Occasionally, patients may only need a ‘one-off’ consultation/treatment for advice and guidance with a problem. In most cases a course of treatment is required. Our physiotherapist will discuss this and will also keep you informed about your progress at each session. Normally most injuries will see improvement within 4-6 visits.
Is my Physiotherapist fully qualified?

Our Physiotherapists are chartered and registered with the Health Professions Council. A Chartered Physiotherapist is a member of the Chartered Society of Physiotherapy (MCSP) which is the professional regulatory body of the profession. This means that the physiotherapist has undergone an approved course of training, (usually a 3-4 year degree course), and is governed by a professional code of practice. The physiotherapist is also insured to provide treatment services.
What can I expect at my first visit?

The receptionist will ask you to complete a registration form. At your first appointment, our physiotherapist will take a detailed case history asking about how the problem started, your symptoms and any relevant past medical history will also be discussed and noted. A physical examination will then be conducted to discover the origin and extent of your current condition. A full explanation of your problem will be provided, together with an outline of the appropriate treatment, rehabilitation and if possible an estimate of the number of treatments you may require. Treatment will begin at your first visit.

Following the first assessment/treatment session, our physiotherapist will often give you a regime of rehabilitation exercises to continue at home. You do not need to make any special preparations for your first visit, other than wear clothing that you feel comfortable in, and which can allow easy exposure of the area to be examined and treated.

What should I wear?

Please wear suitable clothing dependent on which part of the body requires treatment. Ladies are advised to bring a vest top and shorts, if appropriate to the area being treated. In some cases you may be asked to bring training shoes. If you have a back problem you may be asked to undress to your underwear.
What should I bring with me on my initial appointment?
A referral letter from your GP (if applicable) Full insurance details (if applicable) Suitable clothing: – shorts and or vest tops
How many treatments will I need?

There is no pre-determined number of treatments for a specific condition. However, following assessment your physiotherapist will discuss and agree a treatment plan with you.
What conditions are suitable for treatment by physiotherapy?
A few of the many conditions that can be treated successfully by physiotherapy are listed below:
• Back and neck pain and stiffness
• Tension headaches
• Whiplash injuries (usually caused by road traffic accidents)
• Work related disorders (e.g. repetitive strain injury (RSI)
• Industrial injuries
• Muscle and ligament problems (e.g. tennis elbow, sprained ankles, weakness and stiffness after fractures or other injuries)
• Tennis and golfers elbow
• Carpal Tunnel Syndrome
• Groin Pain
• Hip and knee pain with leg pain
• Shin pain/shin splints
• Sprained ankles
• Achilles tendonitis
• Foot pain and pain associated with the toes
• Sports related injuries and problems for both professional and amateur athletes
• Postural problems
• Post-operative pain and stiffness
What treatment can I expect?

• Mobilisation and manipulation of the joints, muscles and ligaments
• Exercise therapy to mobilise and strengthen weakened or inactive muscles
• Deep trigger point massage and acupuncture for pain conditions
• Electrical treatments (electrotherapy) including ultrasound, interferential therapy and electromagnetic field therapy
• Advice on return to exercise and resumption of sporting activities
• Advice on pacing activities and ergonomic strategies for upper limb disorders
Is physiotherapy treatment appropriate for back and neck problems or is it only for muscle injuries?

Chartered physiotherapists specialises in the treatment of all spinal problems. In fact a large percentage of their workload is made up of neck and back problems. Manipulation is one of a number of physiotherapy treatment options for managing spinal problems.