ROSS-ON-WYE
01989 548314

HEREFORD
01432 817225

FREE PRIVATE PHYSIOTHERAPY through the NHS

Come in or Call us to find out more about private physiotherapy through the NHS
We're registered with all major insurance companies

NO Waiting List

Neurological Rehabilitation

A dynamic, collaborative process between patient and physiotherapist
which aims to enhance quality of life - find out more

PHYSIOTHERAPY

theraputic use of physical means to achieve your optimum
Using a wide variety of techniques - Find out more

SPORTS INJURIES

techniques include specific soft tissue mobilisations;
electrotherapy; stretching; strengthening and acupuncture

Sports Association Special Discount Offers Available

We offer discount rates for many local sports associations
- get in touch to find out more details

Meet our team

OUR PHYSIOTHERAPISTS ARE HIGHLY
QUALIFIED, EXPERIENCED PRACTITIONERS

Allied Health and Medical - Heart Disease Risk Assessment / Screening

ECG, One Drop Blood Test, Height, weight & blood pressure assessment
Consultation with a Cardiologist, Exercise & lifestyle management advice

ONE DROP BLOOD TEST
ELECTROCARDIOGRAM

Click to find out more

OUR PRACTICE

Physio & Health Matters is a privately owned physiotherapy practice that has built its reputation on the quality of care that it provides. We pride ourselves on highly qualified, experienced practitioners and bespoke facilities offering expert treatment for an extensive range of problems. We believe in treating the individual as a whole, determining the root cause to provide the correct course of treatment using a collaborative approach to restore fitness and promote an active lifestyle.
We boast an excellent client recovery record and work very closely with local consultants, GP’s and other medical service providers. We have a fully equipped gym with private treatment rooms and we are one of only a few physiotherapy practices in the UK to boast state of the art Advanced Spinal Technology (AST) equipment. This revolutionary treatment is used on very stiff spines and gently counter-rotates each vertebra to its neighbours, restoring spinal mobility, function and elasticity.







OUR AIM: RESTORING YOUR HEALTH

We aim to help restore our clients health and wellbeing minimising disruption to their normal lifestyle. We are unique in the services we provide and the manner in which they are delivered, believing in the therapeutic impact of the hands on approach.

Continuous Professional Development
We ensure that all our practitioners actively participate in continuing professional development to enhance their repertoire of clinical skills and knowledge and permit their registration with regulatory bodies (HPC).
In doing so, our therapists develop throughout their careers to ensure that they retain their capacity to practice safely, effectively and legally within their evolving scope of practice.

Regular participation in CPD activities both externally and internally allows us to continue to learn and develop as healthcare professionals; this is fundamental to maintain high levels of competence and proficiency to treat a variety of conditions and to enable us to identify our learning needs and hence, expand our scope of practice.




OUR TEAM

team member

Kiran
Director / Physiotherapist

BSc (Hons) Physiotherapy

Memberships: HPC (PH53409), AACP (2406), OCPPP (5655), CSP (058546)
Clinical interests: Neuro-musculoskeletal Injuries; Sacro-iliac Joint; Acupuncture; Headaches; Pilates

Physio & Health Matters was set up by me...

Physio & Health Matters was set up by me in May 2000 at a time of change in my life. Over the years it has developed into a thriving practice, where the key objective of providing a quality professional service to our local community has been the primary focus. Clinically I have a keen interest in the sacro iliac joint and the spine in general. I feel the sacro iliac area has been a poorly understood area historically and to help with the understanding of this part of the anatomy I am in the process of writing a course for my fellow colleagues to simplify it, and remove the fears around it. Since July of 2012 with the aid of a loyal and hard working team I have set up a satellite clinic in Bannerbrook Pharmacy in Bannerbrook, Coventry. At the moment I am in the process of setting up another satellite clinic in Stratford Upon Avon at the Circle Clinic which will open to clients very soon; just watch this space. My ambition is to open 6 clinics in total which will all provide a very high standard of care to all our clients. My personal goal is to get better at my Asthanga Yoga and get to the gym at least 4 times a week and join the local tennis club to improve my game.
team member

Tiffany
Physiotherapist

MSc (Hons) Rehabilitation

Memberships: HPC (PH91686), CSP (083710), AACP (11623)
Clinical interests: Acupuncture; Clinical Modified Pilates; Neuro-Musculoskeletal

I am a qualified AACP Acupuncturist and APPI Pilates Instructor...

Hi, I am Tiffany. I graduated with a MSc (Hons) in Physiotherapy at the University of Huddersfield in 2009. As a qualified practitioner, I gained invaluable experience working in the Kirklees NHS Primary Care Trust within the musculoskeletal service and intermediate care. I then went on to join Physio and Health Matters in December 2009. I am strongly committed to a lifelong learning approach and have recently completed an MSc in Rehabilitation at the University of Nottingham.

I emigrated from Hong Kong at the age of eleven. With a Chinese cultural background I have always been fascinated by the ancient theories of traditional Chinese medicine and how they have been adapted by the Western culture. I am a qualified AACP Acupuncturist and a qualified APPI Pilates Instructor having run Clinical Modified and CV Pilates classes for the clinic for the past 3 years.

I am a keen sports woman who enjoys all kinds of sport, especially badminton and I regularly represent my local badminton team competing in tournaments. I use sport as a form of release to collect my thoughts and feel that this is important to help me to maintain a good work life balance.

team member

Amie
Physiotherapist

BSc (Hons) Physiotherapy

Memberships: HPC (PH92211), CSP (084260)
Clinical interests: Neuro-musculoskeletal; Hydrotherapy

I have a particular interest in neuromusculoskeletal physiotherapy...

Hi, I’m Amie. I graduated from the University of Birmingham in July 2009 where I was awarded a BSc (Hons) in Physiotherapy and have worked at Physio and Health Matters since I qualified. In that time I have grown both personally and professionally.

I have a particular interest in neuromusculoskeletal physiotherapy and enjoying treating all manner of problems from the spine to the knee! I have recently completed a course in acupuncture which now allows me to practice the discipline and has qualified me to register with the Acupuncture Association of Chartered Physiotherapists (AACP). As the practice continues to grow I am looking forward to the exciting opportunities ahead!

In my spare time I enjoy socialising with friends, watersports and spectating at live motorsport events to help me relax and unwind! I achieved my black belt in Taekwondo some years ago but unfortunately stopped training when I was studying; I hope that I may return to it in the not so distant future.
team member

Raj
Physiotherapist

BSc (Hons) Physiotherapy

Memberships: HPC (PH99817), CSP (091103)
Clinical interests: Sports injuries; Neurological rehabilitation

I have particular interest in sports injuries and neurological rehabilitation....

Hi I’m Raj. After completing my degree in Sports Science from Liverpool John Moores University in 2009, I decided to a pursue a career in physiotherapy. In July 2012 I qualified from the University of Coventry with BSc (Hons) in Physiotherapy.

Since qualifying I have worked with the team here at Physio and Health Matters, who have helped me develop my skills as a neuro-muscular practitioner. I have particular interest in sports injuries and neurological rehabilitation.

I’m a keen participant in many sports, particularly athletics, football and martial arts. I’m also a keen bhangra dancer (Indian Folk dance) and have competed in numerous competitions and dance shows across Europe.

team member

Sabira
Physiotherapist

MSc Physiotherapy

Memberships: HPC (PH 79667), CSP (082982)
Clinical interests: Women’s Health; Continence Problems; Sacroiliac and Pelvic Complex Dysfunctions

I specialise in womens health, treating pelvic pain, pregnancy and post partum problems...

Hello. I am Sabira, Tanzanian born and raised, moved to the USA for my university education. I received my BA Degree in Psychology and Biology in 1996 and then attained my MSc in Physiotherapy in 2000.

I specialise in womens health, treating pelvic floor dysfunction, pelvic pain, pregnancy and post partum problems in patients ranging from 19-90 years. In addition I treat patients suffering from general musculoskeletal and orthopaedic problems including Aquatic Therapy. I helped to set up a womens health service in New York and practised there for 5 years. I joined Physio and Health Matters in 2008 and helped to set up a Womens Health Clinic here.

I also treat male and female patients with bowel and bladder incontinence. The condition is easily treated, but due to the taboo surrounding this subject patients often suffer in silence until surgery is inevitable. With conservative treatment surgery can easily be averted to restore dignity and independence.

I am married and live in Coventry, UK with my husband and two children. A handsome 5 year old boy and a beautiful 2 year old princess!! I enjoy socialising, travelling to exotic destinations, walking, badminton and cooking.
team member

Neil
Podiatrist

BSc (Hons) Podiatry

Memberships: HPC (PH64844), CSP (069276)
Clinical interests: Sports injuries; Biomechanical dysfunction

I have extensive clinical experience in all aspects of podiatry....

Hi I’m Neil, I graduated from Durham School of Podiatric Medicine in 1999 with a BSc (Hons) in Podiatry. Since this time I’ve worked both in the NHS and private practice gaining invaluable experience in the treatment of conditions affecting the lower limb. I have extensive clinical experience in all aspects of podiatry but my passion lies with the treatment of sports injury and biomechanical dysfunction and the merits of foot orthotics to aid rehabilitation and prevent injury.

I currently work in the NHS as an Extended Scope Practitioner for Birmingham Community Health, Musculoskeletal Services. I have trained in acupuncture, injection therapy and diagnostic imaging. I’m committed to lifelong learning and continual professional development, but also have to keep up to date with the extensive training required by the NHS.

Most of my spare time is taken up with my two children but whenever I can, I go to the gym and enjoy weight-training and spin classes. I enjoy running and taking part in 10k obstacle/mud run challenges.
team member

Sarah
Nutritional Therapist

Diploma in Nutritional Therapy

Memberships: British Association for Applied Nutrition and Nutritional Therapy (BANT)

My one-on-one nutrition consultations are designed to look in-depth at my clients’ specific health issues...

Hello, I am Sarah. I have a Diploma in Nutritional Therapy and am a member of the British Association for Applied Nutrition and Nutritional Therapy (BANT), adhering to the strict BANT Code of Ethics and Practice.

My one-on-one nutrition consultations are designed to look in-depth at my clients’ specific health issues, unique goals and history and help those individuals establish a route to healthy eating that fits in with their own lifestyle.

Clients can expect from me tailor-made support based on health and dietary assessment and ongoing nutritional management. Laboratory testing may be recommended to help better understand clients’ unique nutritional needs and help guide bespoke dietary and lifestyle plans.

At the core of my nutritional philosophy is ‘real food’ and my approach to nutrition is straightforward and non-faddy – it is about long-term sustainable lifestyle change, rather than quick fix dieting.

My aim is for clients to walk away with all the knowledge, insight and motivation they need to take control of their diet – enjoy food and feel great!

I am a lover of good food and my other interests include keeping fit, art, design and travel.

team member

Joanne
Clinical Reflexologist

Centralia Reflexology Mastership (Level 5)

Memberships: PRM, CNHC
Clinical interests: Stress management; Hormone balancing; Sub fertility issues

My aim is to provide individual treatment to help restore your body’s nature balance and promote a sense of relaxation and well-being...

Hi, I’m Joanne and I have a Centralia Reflexology Mastership (incorporating Agored Cymru units at level 5), which is recognised as the highest level obtainable in reflexology today. I have also continued to expand my knowledge and skills base to include sub fertility and maternity techniques, palliative care, reflexology lymphatic drainage and also hand and auricular (ear) reflexology.
I am a member of Professional Reflexology (PRM) and Complementary and Natural Healthcare Council (CNHC), both of which ensure my high level of training and ethics.

I am passionate about the power of the hands-on treatment of reflexology. I first discovered it to help alleviate my own health issues which I suffered from by working in a stressful corporate environment for 15 years. Having experienced the benefits for myself, I retrained as a clinical reflexologist, as I wanted to help other people enjoy holistic health and well-being through this great and effective treatment.

The principle of reflexology is that your body is mapped out on your feet, and also your hands and ears. It works on applying pressure to ‘reflex’ points which correspond to the systems, organs and glands of the body. This helps the body achieve its own natural balance, as well as helping you feel relaxed and refreshed.

In this busy world which we all enjoy, I feel strongly that we need to look after ourselves more through mind, body and spirit. Taking time out to listen to your body and giving it time to balance and recharge is extremely important and something which reflexology is brilliant at helping you to achieve.

My aim in the clinic is to provide you with an individual, tailored treatment plan to meet your specific needs, over a number of sessions in order to help promote balance and a sense of well-being.

Outside of reflexology, my other passions in life are wildlife and travelling, and I like to get away to new and exciting places around the world with my partner as often as I can. I especially have a love of Africa, elephants and safaris! I take time to look after myself through exercise, yoga and meditation. I also love socialising with friends and family, eating good food and enjoying life!

team member

Jo
Counsellor

Advanced Diploma in Therapeutic Counselling, Postgraduate Certificate in Cognitive Behavioural Therapy

Memberships: BACP

I take a holistic approach to my work, viewing every client as a unique individual with a unique story to tell...

I have 10 years therapeutic experience and bring that experience into every Client session. I take a holistic approach to my work, viewing every client as a unique individual with a unique story to tell. In our initial session we will discuss your concerns and ways in which we might work together towards resolving them. There is no limit to the number of sessions you can have, you will provided with time and space to talk to me as a trained professional who will listen attentively and fully in order to consider the aspects of you life that are causing you most concern.
team member

Louise
Counsellor

Foundation Degree in Counselling Studies, Postgraduate Certificate in Cognitive Behavioural Therapy

Memberships: BACP

I prefer to work collaboratively with my client to explore and understand...

All of us in our fast-paced, demanding society at some time struggle with problems in life. This may be due to relationship difficulties, the death of a loved one, feeling like there is just no point any more, depression or traumatic events from our childhood and past that impact on us now.

Counselling helps to identify underlying problems, assess sources of hidden conflict and pinpoint areas for personal and relationship growth. It provides a framework for exploring your feelings and gaining awareness of yourself as an individual, or discovering the dynamics in our marital or family relationships. My commitment to you is to walk alongside you for a as long you need offering you the opportunity to explore and accept who you are, and an opportunity for understanding and developing your personal potential and building resources within yourself.


Working integratively I incorporate the existential/phenomenological approach with psychodynamic understanding. I prefer to work collaboratively with my client to explore and understand their own patterns, ways of being and relating, discovering how their present difficulties may be affected by their past. I have experience of working with clients who have suffered historic trauma and abuse and dealing with issues such as PTSD, depression or relationship difficulties etc.
I believe our early years do have a lasting impact on us and how we relate to others. So with this in mind sometimes I make links with the past, but always with a view to understanding your experience now. I will respect your views so that together we can create a greater awareness for you about your real needs, which can lead to self-acceptance, improved self-esteem and new ways of relating to people.

I know how daunting it is to find a counsellor that you feel comfortable with and I am available to answer any questions or concerns you may have by telephone in order to try and support you in making the right decision for you.




OUR CLINIC

Here at Physio & Health Matters we have four large treatment rooms all stocked with the latest equipment. One of our rooms is dedicated to our state-of-the-art AST (Advanced Spinal Technology) machine, the other is a treatment room that also houses our large gym equipment such as the running machine and rower.

The other room downstairs is also a treatment room come gym but houses free-weights and gym balls. Upstairs we have our fourth treatment room which is also used for our Pilates classes.
Both floors have fully equipped bathrooms with showering/changing facilities.

We have a large comfortable waiting area with a good selection of magazines and refreshments.

Ample car parking at the front of the property makes life easier and with a huge garden to aid in certain aspects of rehabilitation.







OUR PROCESS

Your initial visit will last 60 minutes and will comprise of a detailed subjective, objective assessment and treatment.
We also offer a 45 minute assessment which also includes treatment.

Things to consider on your visit

Physio and Health Matters will accept referrals from any doctor, GP or hospital consultant.
It is important that we know who your GP is as we always communicate with them to keep them updated on your treatment. If you did not wish us to disclose any information to your GP, please advise us accordingly.

Insurance payment for treatment

We are also registered with all major insurance companies. Once we have your complete insurance details, we can bill them directly. It is important that you contact your insurance provider to ensure that you are covered for physiotherapy. They will also confirm how much treatment you can have and if there any conditions attached e.g. a policy excess. Should you run out of insurance or not be covered, you will be liable for the full cost of your care.
Patients without insurance

If you are self funding your treatment, we do not require a letter of referral from your GP. Self funding patients are asked to pay directly for their treatment. The most convenient way to do this is by credit/debit card, cash or cheque.
Appointment cancellation or non-attendance

Physio & Health Matters operate a 24 hour cancellation policy. Cancellation within 24 hours of your appointment or non attendance will incur the full treatment cost. Please note cancellation charges are not covered by insurance. An answer phone is available on 01676 533106 for out-of-hours cancellation.




DISCOUNTS

We offer discount rates for many local sports associations.
Get in touch to find out more details.



MAKE AN APPOINTMENT

Appointments can be arranged by telephone, email or fax.
Self-funding patients can refer themselves to physiotherapy.
We do not require a referral from your doctor.



opening times
Balsall Common Practice

9am – 7pm Monday
9am – 7pm Tuesday
8am – 8pm Wednesday
9am – 7pm Thursday
8am – 8pm Friday

Hereford Practice
Ross-on-Wye Practice
Redditch Practice

8am – 7pm Monday to Friday
9am – 1pm Saturday


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FIND US


3 Gipsy Lane, Balsall Common CV7 7FW

01676 533106 Reception@physioandhealthmatters.com


Broadway House 3rd floor, 32-35 Broad Street, Hereford HR4 9AR

01432 817225 Hereford@physioandhealthmatters.com


Upper Ground Floor, Overross, Ross Park, Ross on Wye HR9 7QQ

01989 548314 RossonWye@physioandhealthmatters.com


Arrow Valley Health Club, Battens Drive, Redditch, Worcestershire B98 0LJ

01527 908126 Redditch@physioandhealthmatters.com

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