3 Gipsy Lane, Balsall Common CV7 7FW Enquire here: 01676 533106 Reception@physioandhealthmatters.com
31 Mostyn Street, Hereford, HR4 0ED 01432 817225 Hereford@physioandhealthmatters.com
Upper Ground Floor, Overross, Ross Park, Ross on Wye HR9 7US 01989 548314 RossonWye@physioandhealthmatters.com
2a Eagle Road, North Moons Moat, Redditch, Worcestershire, B98 9HF 01527 509346 (Open by appointment only)

Please call for directions rather than rely on any navigation systems to avoid being late for appointments. The Ross postcode has recently been updated to HR9 7US from HR9 7QQ

01527 509346


Come in or Call us to find out more about private physiotherapy through the NHS
We're registered with all major insurance companies

NO Waiting List

Neurological Rehabilitation

A dynamic, collaborative process between patient and physiotherapist
which aims to enhance quality of life - find out more


therapeutic use of physical means to achieve your optimum
Using a wide variety of techniques - Find out more


techniques include specific soft tissue mobilisations;
electrotherapy; stretching; strengthening and acupuncture

Sports Association Special Discount Offers Available

We offer discount rates for many local sports associations
- get in touch to find out more details

Meet our team


Allied Health and Medical - Heart Disease Risk Assessment / Screening

ECG, One Drop Blood Test, Height, weight & blood pressure assessment
Consultation with a Cardiologist, Exercise & lifestyle management advice


Click to find out more


Physio & Health Matters is a privately owned physiotherapy practice that has built its reputation on the quality of care that it provides. We pride ourselves on highly qualified, experienced practitioners and bespoke facilities offering expert treatment for an extensive range of problems. We believe in treating the individual as a whole, determining the root cause to provide the correct course of treatment using a collaborative approach to restore fitness and promote an active lifestyle.
We boast an excellent client recovery record and work very closely with local consultants, GP’s and other medical service providers. We have a fully equipped gym with private treatment rooms and we are one of only a few physiotherapy practices in the UK to boast state of the art Advanced Spinal Technology (AST) equipment. This revolutionary treatment is used on very stiff spines and gently counter-rotates each vertebra to its neighbours, restoring spinal mobility, function and elasticity.


We aim to help restore our clients health and wellbeing minimising disruption to their normal lifestyle. We are unique in the services we provide and the manner in which they are delivered, believing in the therapeutic impact of the hands on approach.

Continuous Professional Development
We ensure that all our practitioners actively participate in continuing professional development to enhance their repertoire of clinical skills and knowledge and permit their registration with regulatory bodies (HPC).

In doing so, our therapists develop throughout their careers to ensure that they retain their capacity to practice safely, effectively and legally within their evolving scope of practice.

Regular participation in CPD activities both externally and internally allows us to continue to learn and develop as healthcare professionals; this is fundamental to maintain high levels of competence and proficiency to treat a variety of conditions and to enable us to identify our learning needs and hence, expand our scope of practice.


team member

Director / Physiotherapist

BSc (Hons) Physiotherapy

Memberships: HPC (PH53409), AACP (2406), OCPPP (5655), CSP (058546)
Clinical interests: Neuro-musculoskeletal Injuries; Sacro-iliac Joint; Acupuncture; Headaches; Pilates

Physio & Health Matters was set up by me...

Physio & Health Matters was set up by me in May 2000 at a time of change in my life. Over the years it has developed into a thriving practice, where the key objective of providing a quality professional service to our local community has been the primary focus. Clinically I have a keen interest in the sacro iliac joint and the spine in general. I feel the sacro iliac area has been a poorly understood area historically and to help with the understanding of this part of the anatomy I am in the process of writing a course for my fellow colleagues to simplify it, and remove the fears around it. Since July of 2012 with the aid of a loyal and hard working team I have set up a satellite clinic in Bannerbrook Pharmacy in Bannerbrook, Coventry. At the moment I am in the process of setting up another satellite clinic in Stratford Upon Avon at the Circle Clinic which will open to clients very soon; just watch this space. My ambition is to open 6 clinics in total which will all provide a very high standard of care to all our clients. My personal goal is to get better at my Asthanga Yoga and get to the gym at least 4 times a week and join the local tennis club to improve my game.

team member


BSc (Hons) Physiotherapy

Memberships: HPC (PH92211), CSP (084260)
Clinical interests: Neuro-musculoskeletal; Hydrotherapy

I have a particular interest in neuromusculoskeletal physiotherapy...

Hi, I’m Amie. I graduated from the University of Birmingham in July 2009 where I was awarded a BSc (Hons) in Physiotherapy and have worked at Physio and Health Matters since I qualified. In that time I have grown both personally and professionally.

I have a particular interest in neuromusculoskeletal physiotherapy and enjoying treating all manner of problems from the spine to the knee! I have recently completed a course in acupuncture which now allows me to practice the discipline and has qualified me to register with the Acupuncture Association of Chartered Physiotherapists (AACP). As the practice continues to grow I am looking forward to the exciting opportunities ahead!

In my spare time I enjoy socialising with friends, watersports and spectating at live motorsport events to help me relax and unwind! I achieved my black belt in Taekwondo some years ago but unfortunately stopped training when I was studying; I hope that I may return to it in the not so distant future.


BSc (Hons) Physiotherapy
Bsc (Hons) Sport and Exercise Science

Memberships: HPC (PH77075), CSP (075967)
Clinical interests: Women’s Health; Clinical Modified Pilates; Sports injuries; Health Promotion.

I specialise in womens health, treating pelvic pain, pregnancy and post partum problems...

Hi I am Mary. I graduated from the University Hospital of Wales, Cardiff in 2006. I have worked in both the NHS and private sector since qualifying. I have had 3 years experience in elite football and motocross and thoroughly enjoy sports rehab and sports massage. However, since having 3 young children of my own my interest in Women’s health has grown and grown. I am qualified in acupuncture, sports massage and APPI modified pilates.

I am a married mother with three young children and a dog. I have recently moved from Manchester to Ross-on-wye. I enjoy socialising, family life, running and pilates. Life can become hectic but taking care of your body and health must come first to cope and enjoy the stresses and experiences life can throw at us.

team member


Advanced Diploma in Counselling
Advanced Diploma in Supervision

Memberships: BACP (British Ass. for Counselling & Psychotherapy) Accredited Member
BAPCA (British Ass. for the Person-Centred Approach)
WAPCEP (World Ass. for Person-Centred & Experiential Psychotherapy & Counselling)
Registered with National Standards Authority
Registerd with NHS

Everyone hurts sometime during their life...

Everyone hurts sometime during their life; the impact of life events causes us emotional pain.

My role as a counsellor, is to give you unconditional support whilst you untangle your painful issues, face them & come to terms with these distressing factors. This takes place in a safe, non-judgemental, confidential environment, leading you to be able to manage your distress.

Since I qualified in 2001 I have gained a great deal of professional experience. Thus, as a mature person with both life experiences & professional knowledge, I am able to offer clients a bespoke service to fit with their individual needs.

I am an Accredited member of BACP (British Association of Counsellors & Psychotherapists) & am Registered with the Professional Standards Authority & the NHS as a private practitioner.
Also, I offer individual & group supervision to therapists & those working within the caring professions.

team member

Clinical Hypnotherapist and Psychotherapist

Hypnotherapy Practitioners Diploma (HPD)
Diploma in Hypnotherapy and Psychotherapy (DHP)

Memberships: National Council of Hypnotherapy (NCH) and the Association for Solution Focused Hypnotherapists (AfSFH)
Clinical interests: solution focused therapy

Through my work I’m committed to helping you get back in control of your life...

Hello, I’m Laura Salter. I’m a hypnotherapist specialising in solution focused therapy.
Through my work I’m committed to helping you get back in control of your life. So my approach concentrates on the future and what you can achieve rather than dwelling on the past. In this way we create the lasting, positive change you need.
My qualifications and experience
I started my career as a registered mental health nurse before training as a clinical hypnotherapist. I hold the Hypnotherapy Practitioners Diploma (HPD) and the Diploma in Hypnotherapy and Psychotherapy (DHP).
I’m a member of the National Council of Hypnotherapy (NCH) and the Association for Solution Focused Hypnotherapists (AfSFH). As a member of these associations I follow a strict code of ethics.
I’m also registered with the Complementary and Natural Healthcare Council (CNHC) which is widely recognised by GPs and other healthcare professionals. The CNHC quality mark shows that a practitioner has been assessed as meeting strict national standards of practice.
I hold a current enhanced DBS(CRB check).
How I work
I use my experience as a nurse to provide you with treatment that focuses on you. I’ll help you develop a sustainable sense of well-being, control and happiness that will allow you to make the changes you need in your life.
Alongside hypnotherapy my approach includes solution focused brief therapy (SFBT), cognitive behaviour therapy (CBT) and neuro-linguistic programming (NLP). All these therapies are safe, gentle and effective and will show you how to find your own solutions from within.
To book an initial consultation or to find out more information please call me directly on 01989 562612 or 07749 813600. Please also visit my website www.stepstohappiness.co.uk

team member


BSc (Hons) Podiatry

Memberships:HCPC (CH14101)

I specialise in biomechanics of the lower limbs, assessing the need for prescription bespoke orthotics....

Hi, I’m Lee, I graduated from Cardiff University with a BSc (Hons) degree in Podiatry in 1998. I first worked for Gloucestershire NHS trust for 5 years in the general clinics and orthotics lab making the prescription insoles/orthotics. I then moved on to private practice.
I specialise in biomechanics of the lower limbs, assessing the need for prescription bespoke orthotics.

I manage to keep physically active with Tae Kwon Do training/tournaments where I will shortly be going for my black belt. My main passion though is off road motorcycle Trials and Enduro competitions, in which I have been taking part since I was 5 years old. With two young sons keen on football and swimming, it all keeps me pretty busy.


Lisa Fitter

Memberships: CSP (69276), HCPC (PH64844), APPI (0660313929)

Lisa has expertise of working in the NHS, private clinics, professional sports clubs...

Lisa has expertise of working in the NHS, private clinics, professional sports clubs, Welfare to Work, and the London 2012 Olympics and Paralympic Games. She is passionate about musculoskeletal physiotherapy and has an interest in incorporating Pilates based exercise for rehabilitation.

Lisa has over ten years’ experience of musculoskeletal physiotherapy, experience of working in team sports including elite level with Great Britain Wheelchair Rugby and is a certified APPI Pilates instructor.

She has worked as a Senior Physical Health Advisor to support health related benefit claimants manage their health to find sustainable employment, and delivered and audited the ESA health pathway in the West Midlands. She has designed and delivered Health focused workshops such as coping with the symptoms of pain, Back Care Awareness, Fit to Sit and Fit to Lift injury prevention.

Her Continued Professional Development includes courses on the Thoracic Spine, SI Joint Combine Approach, Yoga for Lower Back Pain. ACPOHE Assessing Fitness for Work and Function and Myofascial Release.



Lesley is an experienced physiotherapist who qualified from the Royal Orthopaedic Hospital in Birmingham....

Lesley is an experienced physiotherapist who qualified from the Royal Orthopaedic Hospital in Birmingham. She has worked in both private physiotherapy clinics and GP practice and has a particular interest in treating back pain and sports injuries.
She is trained in the Sarah Key approach to Back Care, Ron Alexander Functional Fascial Taping, Kinesiology Taping, Society of Orthopaedic Medicine (SOM) and experienced in the assessment of foot bio-mechanics.

Lesley has been working with young elite sports people from a range of sports disciplines as part of the Talented Athlete Scholarship Scheme (TASS), and was part of the physiotherapy team for the London Prepares test events. Lesley is very proud to have been a Games Maker at the 2012 London Olympic and Paralympic Games as a Physiotherapist.


Here at Physio & Health Matters we have four large treatment rooms all stocked with the latest equipment. One of our rooms is dedicated to our state-of-the-art AST (Advanced Spinal Technology) machine, the other is a treatment room that also houses our large gym equipment such as the running machine and rower.

The other room downstairs is also a treatment room come gym but houses free-weights and gym balls. Upstairs we have our fourth treatment room which is also used for our Pilates classes.

Both floors have fully equipped bathrooms with showering/changing facilities.

We have a large comfortable waiting area with a good selection of magazines and refreshments.

Ample car parking at the front of the property makes life easier and with a huge garden to aid in certain aspects of rehabilitation.


Your initial visit will last 60 minutes and will comprise of a detailed subjective, objective assessment and treatment.
We also offer a 45 minute assessment which also includes treatment.

Things to consider on your visit

Physio and Health Matters will accept referrals from any doctor, GP or hospital consultant.
It is important that we know who your GP is as we always communicate with them to keep them updated on your treatment. If you did not wish us to disclose any information to your GP, please advise us accordingly.

Insurance payment for treatment

We are also registered with all major insurance companies. Once we have your complete insurance details, we can bill them directly. It is important that you contact your insurance provider to ensure that you are covered for physiotherapy. They will also confirm how much treatment you can have and if there any conditions attached e.g. a policy excess. Should you run out of insurance or not be covered, you will be liable for the full cost of your care.
Patients without insurance

If you are self funding your treatment, we do not require a letter of referral from your GP. Self funding patients are asked to pay directly for their treatment. The most convenient way to do this is by credit/debit card, cash or cheque.
Appointment cancellation or non-attendance

Physio & Health Matters operate a 24 hour cancellation policy. Cancellation within 24 hours of your appointment or non attendance will incur the full treatment cost. Please note cancellation charges are not covered by insurance. An answer phone is available on 01676 533106 for out-of-hours cancellation.


We offer discount rates for many local sports associations.
Get in touch to find out more details.


Appointments can be arranged by telephone, email or fax.
Self-funding patients can refer themselves to physiotherapy.
We do not require a referral from your doctor.

opening times
Balsall Common Practice

9am – 7pm Monday
9am – 7pm Tuesday
8am – 8pm Wednesday
9am – 7pm Thursday
8am – 8pm Friday

Hereford Practice
Ross-on-Wye Practice

9am – 7pm Monday to Friday
Saturday by appointment only

Redditch Clinic

(Open by appointment only)

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3 Gipsy Lane, Balsall Common CV7 7FW

01676 533106 Reception@physioandhealthmatters.com

31 Mostyn Street, Hereford HR4 0ED

01432 817225 Hereford@physioandhealthmatters.com

Upper Ground Floor, Overross, Ross Park, Ross on Wye HR9 7US

01989 548314 RossonWye@physioandhealthmatters.com

2a Eagle Road, North Moons Moat, Redditch, Worcestershire, B98 9HF

(Open by appointment only)

01527 509346